Loading... Please wait...
2012 Tuition: $160.00
Annual Subscription
Total Items: 23
Total Time: 27.28 hour(s)
This is a Business Education Training Program; the courses are general business concepts and not directly related to child care specifically.
27 Hours Washington STARS in Administration
Our Customer Service training series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department with useful tools for providing excellent customer service.
Audience: This online training series is for anyone who wants to learn about creating and maintaining good customer service.
23 Items in the Customer Service Training Package:
1. Customer Service: Defining Service
2. Customer Service: Communicating
3. Customer Service: Fixing Problems
4. Customer Service: Building a Department
5. Customer Service: Tools of the Trade
6. Customer Service (Videos): Building Customer Loyalty
7. Customer Service (Videos): Building Web Relationships (Interview)
8. Customer Service (Videos): Delighting Your Customers
9. Customer Service (Videos): Creating Customer Value
10. Customer Service (Videos): Crown Your Customers (Interview)
11. Customer Service (Videos): Customer Convenience is Key to E-Commerce (Interview)
12. Customer Service (Videos): Customer Service Strategy
13. Customer Service (Videos): Dealing with Customer Complaints
14. Customer Service (Videos): Exceeding Customer Expectations
15. Customer Service (Videos): Getting to Know Your Customers
16. Customer Service (Videos): Getting Your Customer Experience Right (Interview)
17. Customer Service (Videos): Implementing Effective Service Standards
18. Customer Service (Videos): Keeping Loyal Customers
19. Customer Service (Videos): Measuring Customer Service
20. Customer Service (Videos): Profits, Not Promises (Interview)
21. Customer Service (Videos): Understanding Customer Service
22. Customer Service (Videos): Working Wounded: Building Relationships with Your Customers
23. Customer Service (Videos): Working Wounded: Good News About Customer Complaints
More information is available at: http://edu.cdatraining.org/businessfiles/customerservice.htm
If you are having trouble using the shopping cart to enroll in training, click on the following link for an alternative enrollment process: https://starstraining.wufoo.com/forms/online-training-registration/
Log-In: You will be assigned a username and password. An email will be sent to you within 2 business days with your log-in information. Please allow two business days for your enrollment to be processed.
This is a one year subscription. You will have twelve months from the date of payment to complete the training.
Please check the top of the web page for any notices of closures, or for announcements of delays in training activation.

CEU courses provided in partnership with Smart Horizons.

Successful Solutions Professional Development LLC
Successful Solutions Training in Child Development * Washington STARS Training Organization #5053
Website: www.starstraining.org * Email: studentservices@starstraining.org * Tel: 360-602-0960
Washington STARS Approved Trainer: Claudette Lindquist * Training Supervisor: Genie Skinner

Terms of Use

Smart Horizons has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET),1780 Old Meadow Road, Suite 500 McLean, VA 22102
CEU courses provided by Successful Solutions Professional Development LLC are offered in partnership with Smart Horizons
4 Hours STARS, stars training center, stars training wa, stars training online, stars training classes, 10 hours stars, Online 20-Hour Stars Training, Star Training Program, stars training chiare, Star Training Program, Stars Classes Seattle, Washington Stars Registry, Stars Training WA State, Free Stars Training, Stars Trainings, Stars Child Care Training, Stars Credits Washington State, Stars Training Classes, stars classes, Stars Classes Washington State, Washington State Stars Training, free online stars class, STARS training in Vancouver, Spokane stars courses, annual stars, basic stars training, 20 hour basic certificate, stars test, stars exam, 20 hour basic test, stars scholarship, stars evaluation, del merit, stars id number, aids class, hiv aids class, bloodborne pathogens training, aids awareness course, hiv aids course, online hiv bloodborne pathogens, ceu courses, ceu credit for child care, online ceu, 45 hours ceu, director credential, director credential renewal, florida, cda training, online cda, online child development assiciate credential, cda credential, cda council, cda certificate, cda renewal training, early childhood education, child care courses, child care training, daycare training, daycare courses, successful solutions, early childhood education, child development training, stars child care courses, washington child care, child care resource, cda certification, director credential, staff credential, idaho stars, basic stars for wa, stars records, stars id number, online stars records, cheap stars training, lisa sandige, genie skinner, cluadette lindquist, department of early learning, child care licensing, child care rules, stars continuing education, annual stars training, stars requirements, stars childcare, STARS Training Information, WAEYC, STARS approved training organizations providing conferences, Department of Early Learning is implementing a new trainer approval process, STARS Reimbursements, STARS Training Objectives, STARS Workshops, stars conferences, Best Online Child Care classes available, Online Child Care Classes; CDA Renewal Washington Accreditation, Washington STARS program, HIV/AIDS Bloodborne Pathogens, classes online, register for stars, stars credits washington, new cda training,www.merit.del.wa.gov,Merit Stars Wa,Del WA State,Delgov,MERIT System Website, stars training is how may hours