Conflict Management for Children

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To enroll in this course, click HERE.

Conflict Management for Children

1 hour / .1 CEU

Tuition: $10.50

Currently Enrolled Students Log-In Here *

In-Service Training Course Code:  ECE 0403

CDA Competency: Enhancement of Social and Emotional Development [1 hour / .1 CEU]

Washington STARS Credit: Child Guidance[1 hour]

Washington Core Competency: Content Area 6: Interactions  [1 hour] 

 > Early Care & Education Professionals [1 hour]

 Oregon Core Body of Knowledge: Understanding & Guiding Behavior [2 hours]


Training Type: Annual Continuing Education

Training Delivery Method: Online

Cost: Fixed

Session Length: 1 Hour

Amount: $10.50

Session Level: 2

Participants will have an opportunity to interact with the trainer/instructor: The student is encouraged to contact the trainer and other student support staff by email, Live Chat, phone for support and resources. Student support hours are 8 am until 9 pm, 7 days a week. Student forum and assignments provide the student with opportunities to share experiences, to engage with the trainer and other students, and to reflect on what they have learned. 

Audiences the training applies to: 

  • Administrators
  • Child Care Center
  • Head Start
  • Military
  • Tribal Nations
  • Family Home Child Care
  • Family, Friend & Neighbor
  • School-Age 
  • Parents/Relatives

Language(s) used in training: English

Content Focus Group:

  • Toddlers
  • Preschool Age Children
  • Pre-Kindergarten Children
  • School-Age Children

Training Methods:

  • Audio-video with facilitation
  • Independent study with supervision

Description of Training Session: 

One obstacle that is sure to arise in any environment or group is conflict. Conflict is unavoidable and a common occurrence in daily life. The diverse developmental needs of children make the likelihood of conflict inevitable.


The belief that each individual possesses all the tools needed to be successful in situations concerning conflict is impractical and often a recipe for failure. The key to success is accurately recognizing conflict, enacting the proper handling techniques, and, most important, modeling proper behavior. Young eyes are constantly absorbing information to apply in their lives.


This course familiarizes students with the definitions of conflict, conflict resolution, and conflict management; and identifies the origins of conflict and the basic beliefs about conflict and conflict management. It also discusses the strategies and steps for conflict resolution and identifies conflict management styles.


Learning Objectives: 

  • RECALL the definitions of conflict, conflict resolution, and conflict management.  
  • IDENTIFY the origins of conflict.    
  • IDENTIFY basic beliefs about conflict and conflict management.    
  • IDENTIFY strategies used to resolve conflict.    
  • RECALL steps used to effectively resolve conflict.    
  • RECALL tips to help teach children to effectively resolve conflict.    
  • IDENTIFY conflict management styles.


  • Introduction
  • Principles of Conflict Management
  • Successful Conflict Management
  • Summary
  • End of Lesson Test

This is a self-paced course that and can be saved and resumed during any point. Assessment question and answer sessions during the course monitor the students’ progress, and support the student’s progression, and learning objectives. There is a test at the end of each course. The questions on the test are completely based on the materials covered in the specific course. The student must get 70% or better to pass the test. If 70% is not achieved, then the training system automatically takes the student back through the course to review the materials that were missed on the test. The student is then returned to the test to try again for a second attempt if needed. 


 All courses are completely online. Nothing will be shipped. 



2) Student enrollments are activated between 8 am and 9 pm PST, 7 days a week. It can take up to 30 minutes after enrollment for your courses to become active for access. However, in most cases it is within 5 minutes.

3) Enrollments submitted between 9 pm and 8 am (during the night) will be processed by 8:30 am the next morning.

4) Check your email for instructions to start the training. You will receive an email with the word PASSWORD in the subject line. Click on the link in the email, and use the log-in credential provided to access the course.

5) Attention Mobile Device Users! This training cannot be done on a mobile device. Cell phones and tablets do not have the required software to run the online In-service courses. A computer with internet access is required to complete the online In-service training.

6) Some students may find that they need to download or update Shockwave, Flash player or Java.

7) Some students may find that they have to update their internet browser, this is most often the case when trying to use Internet Explorer. We recommend Mozilla Firefox or Google Chrome for the best results. Our student support staff is happy to assist students with troubleshooting should you encounter technical issues, and will provide common suggestions for solving problems that occur when normal browser maintenance or application updates need to occur.

8) Cancellations and refunds requested within 72 hours after enrollment are available for courses/programs that have NOT been accessed. Refunds and Cancellations will be charged a 20% cancellation fee.

9) Once you log in and start a course, a refund is not available. After 72 hours, the payment credit can be transferred to a different training or to a new student if the training was not started by the original student for up to 30 days after enrollment.

10) Refunds are not available after 72 hours.

11) Refunds are not available for courses/programs that have been started.

12) Washington students must submit an evaluation form with a valid STARS ID number upon completion of the course and a certificate will be emailed to you. Certificates are prepared throughout the day, 7 days a week.

13) Completed courses are recorded in MERIT Monday through Friday, throughout the day continuously, between 8 am and 3 PM. If you complete your training in the evening or over the weekend, it will be recorded on the next business day during those hours.

14) During the last two weeks of December, expect longer processing times for enrollment and certificates due to the high volume enrollments and completed trainings during the year end rush. We recommend enrolling and completing your training prior to the end of December whenever possible.

3 Reviews Hide Reviews Show Reviews

  • 5
    The Live Chat was extremely helpful!

    Posted by Riley on 3rd Jul 2014

    It is part of the reason that I chose to do the training through your website rather than some of the other options.

  • 5
    Thanks for all the great information!

    Posted by Brett on 22nd May 2014

    Everyday I will use this information! The six steps in teaching conflict management are very helpful. Also the many reminders that this must be taught and practiced. I often want things to be resolved quickly so I step in with my ideas right away. This class has taught me that I need to be patient and let the children work their conflicts out with my guidance.

  • 4
    Thank you!

    Posted by Monica on 23rd Jan 2014

    I like the ease of access and availability. That the text was read out loud was also helpful. It would be helpful if the courses used more real-life examples attuned what might come up in our work.