Establishing Positive Relationships with Families

(No reviews yet) Write a Review



To enroll in this course, click HERE.



Establishing Positive Relationships with Families 

(5 hours)

This is a non-CEU Course.  ** DEL MERIT Approved STARS ** CDA Training

Tuition: $50.00

Mobile Devices: This course MAY be mobile friendly. However, because every device is different, we are unable to guarantee compatibility.  Our student support staff is unable to provide technical support when students are attempting to use an iPad, tablet or cell phone to complete an online course. Use of an iPad, tablet, or cell phone is at your own risk. 


Currently Enrolled Students Log-In Here *

Training Course Code:  kidcareed4-3

Course Overview

This course is designed to teach participants how to create positive relationships with families and identify supportive community resources. In addition, it discusses guidelines for communicating with families in a child care environment; as well as the benefits of, and responsibilities for, establishing effective communication with difficult parents. We will also offer tips on how to resolve conflicts and communication challenges with parents. Participants will demonstrate an understanding of the importance of working with parents as

Level 3 Washington STARS credit: Families and Community Partnerships (5 hours)

CDA Content Area: Positive Relationships with Families (5 hours)

This is a LEVEL 3 Course. All assignments MUST be done at a level 3 in order to receive a certificate for this course.  


Training Type: Annual Continuing Education

Training Delivery Method: Online

Cost: Fixed

Session Length: 5 Hours

Amount: $50.00

Session Level: 3

Participants will have an opportunity to interact with the trainer/instructor: The student is encouraged to contact the trainer and other student support staff by email, Live Chat, phone for support and resources. Student support hours are 8 am until 9 pm, 7 days a week. Student forum and assignments provide the student with opportunities to share experiences, to engage with the trainer and other students, and to reflect on what they have learned. 

Audiences the training applies to: 

  • Administrators
  • Child Care Center
  • Head Start
  • Military
  • Tribal Nations
  • Family Home Child Care
  • School-Age
  • Trainers

Language(s) used in training: English

Content Focus Group:

  • Parents
  • Staff
  • Administrators

Training Methods:

  • Audio-video with facilitation
  • Independent study with supervision

Course Objectives: 

  1. Describe at least three ways of communicating with parents.
  2. List two ways to involve parents in an early childhood program.
  3. Recall effective communication skills.
  4. Differentiate between verbal and nonverbal communications.
  5. Recall practices that can help improve communication with parents.
  6. Describe strategies for interacting collaboratively with all children and adults.
  7. Evaluate techniques for communicating with families about their children’s development.
  8. Recall benefits of, and responsibilities for, establishing effective communication with parents.
  9. Evaluate techniques for communicating with families about their children’s development.
  10. Identify parental mind-sets and personality traits that hinder effective communication. Identify community resources that support families.
  11. Identify methods and techniques for overcoming communication barriers.
  12. Explain the elements of positive relationships and communication with families.


  • Families are Children's Primary Educators
  • Video Partnership with Families
  • Partnerships with Professionals Worksheet
  • Working and Communicating with Families
  • Video Starting a Relationship Worksheet
  • Involving Families in Your Center Worksheet
  • Parent Involvement
  • Ideas for Parent Involvement
  • Discussion Questions Challenges as a Child Care Professional
  • Video Partnering with Families
  • What Young Children Learn
  • Family Learning Memories  Worksheet
  • Obstacles to Partnerships
  • Video Partnership Oriented Practices Worksheet
  • Discussion Question Supporting Families
  • Building Positive Relationships with Families
  • Video Separation Strategies
  • Discussion Questions Take the Lead
  • Types of Resources
  • Video Working with Volunteers
  • Working with Volunteers Worksheet
  • Discussion Question Effective Communication
  • Definition of Communication
  • Parent Communication
  • Non-Verbal Communication
  • Tips for Effective Communication
  • Barriers to Communication
  • Difficult Parents
  • Avoid Confrontation
  • Video Partnership with Families 
  • Discussion Questions Communication Scenarios
  • Communication Techniques Worksheet
  • Discussion Questions How Do You Talk with Families
  • Talking with Families Scenarios Worksheet
  • Course Quiz
  • Evaluation Form

This is a self-paced course that and can exited any point. Assessment question and answer sessions during the course monitor the students’ progress, and support the student’s progression, and learning objectives. There is a test at the end of each course. The questions on the test are completely based on the materials covered in the specific course. The student must get 70% or better to pass the test. If 70% is not achieved, then the student may return to the course to try again for a second attempt if needed. 

This course can be applied toward the educational requirements of a National CDA Credential as required by the CDA Council for Professional Recognition.


2) Student enrollments are activated between 8 am and 9 pm PST, 7 days a week. It can take up to 30 minutes after enrollment for your courses to become active for access. However, in most cases it is within 5 minutes.

3) Enrollments submitted between 9 pm and 8 am (during the night) will be processed by 8:30 am the next morning.

4) Check your email for instructions to start the training. You will receive an email with the word PASSWORD in the subject line. Click on the link in the email, and use the log-in credential provided to access the course.

5) Attention Mobile Device Users! This training is not tested on mobile devices or designed to be used on a mobile device. We are unable to provide technical support if you are attempting to use a mobile device (cell phone, tablet, or any other device other than a computer). And though many students may find that they are able to use their mobile device to complete the course, this training was developed to be done on a computer. Use of a mobile device is at your own risk.

6) This course uses multi-media video presentations. You will be required to view videos on your computer or mobile device in order to complete this course. Some students may find that they need to download Shockwave, Flash player or Java to view videos.

7) Some students may find that they have to update their internet browser, or Java, in order to log into the course, this is most often the case when trying to use Internet Explorer. We recommend Mozilla Firefox or Google Chrome for the best results. Our student support staff is happy to assist students with troubleshooting should you encounter technical issues, and will provide common suggestions for solving problems that occur when normal browser maintenance or application updates need to occur.

8) Cancellations and refunds requested within 72 hours after enrollment are available for courses/programs that have NOT been accessed. Refunds and Cancellations will be charged a 20% cancellation fee.

9) Once you log in and start a course, a refund is not available. After 72 hours, the payment credit can be transferred to a different training or to a new student if the training was not started by the original student for up to 30 days after enrollment.

10) Refunds are not available after 72 hours.

11) Refunds are not available for courses/programs that have been started.

12) Washington students must submit an evaluation form with a valid STARS ID number upon completion of the course and a certificate will be emailed to you. Certificates are prepared throughout the day, 7 days a week.

13) Completed courses are recorded in MERIT Monday through Friday, throughout the day continuously, between 8 am and 3 PM. If you complete your training in the evening or over the weekend, it will be recorded on the next business day during those hours.

14) During the last two weeks of December, expect longer processing times for enrollment and certificates due to the high volume enrollments and completed trainings during the year end rush. We recommend enrolling and completing your training prior to the end of December whenever possible.