Working and Communicating with Families

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To enroll in this course, click HERE.

Working and Communicating with Families

1 hour / .1 CEU

Tuition: $10.50

Currently Enrolled Students Log-In Here *

In-Service Training Course Code:  ECE 0609

CDA Competency: Positive Relationships with Families [1 hour / .1 CEU]

Washington STARS Credit:  Administration [1 hour]

Washington Core Competency: Content Area 4: Families Community Partnerships [1 hour]

 > Early Care & Education Professionals [1 hour]


Training Type: Annual Continuing Education

Training Delivery Method: Online

Cost: Fixed

Session Length: 1 Hour

Amount: $10.50

Session Level: 2

Participants will have an opportunity to interact with the trainer/instructor: The student is encouraged to contact the trainer and other student support staff by email, Live Chat, phone for support and resources. Student support hours are 8 am until 9 pm, 7 days a week. Student forum and assignments provide the student with opportunities to share experiences, to engage with the trainer and other students, and to reflect on what they have learned. 

Audiences the training applies to: 

  • Administrators
  • Child Care Center
  • Head Start
  • Military
  • Tribal Nations
  • Family Home Child Care
  • School-Age

Language(s) used in training: English

Content Focus Group:

  • Parents
  • Staff
  • Administrators

Training Methods:

  • Audio-video with facilitation
  • Independent study with supervision

Description of Training Session: 

Child care providers are entrusted with caring for our most precious resource - our children. As a child care provider, time spent with the children in your care allows you to get to know them, and also their parents.


Child care providers must work closely with parents and keep lines of communication open. Communication often involves holding conferences with parents to address concerns held by either the parent or the care provider.


This lesson discusses guidelines for communicating with families in a child care environment, including communicating with parents about sensitive issues such as developmental needs and suspected child abuse. Addressing these topics is difficult, but following the guidelines provided for communicating sensitive issues can help make the discussion less stressful for everyone involved.


Learning Objectives: 

  • RECALL general guidelines for communicating with families in a child care environment.
  • RECALL guidelines for communicating sensitive issues with parents and/or caregivers.
  • RECALL responsibility of a child care provider to address developmental needs with parents and/or caregivers.
  • IDENTIFY access control techniques used in a child care environment.
  • RECALL methods for reporting suspected child abuse to parents and/or the proper authorities.
  • RECALL the purpose of medical consent forms.
  • RECALL the purpose and components of an emergency plan.
  • RECALL emergency notification procedures used in a child care environment.


  • Introduction
  • General Guidelines
  • Communicating Sensitive Issues
  • Staff Preparedness and Response
  • Summary
  • End of Lesson Test

This is a self-paced course that and can be saved and resumed during any point. Assessment question and answer sessions during the course monitor the students’ progress, and support the student’s progression, and learning objectives. There is a test at the end of each course. The questions on the test are completely based on the materials covered in the specific course. The student must get 70% or better to pass the test. If 70% is not achieved, then the training system automatically takes the student back through the course to review the materials that were missed on the test. The student is then returned to the test to try again for a second attempt if needed. 







CEU courses provided by Successful Solutions Professional Development LLC are offered in partnership with Smart Horizons, and can be applied toward the educational requirements of a National CDA Credential or CDA Renewal as required by the CDA Council for Professional Recognition.


2) Student enrollments are activated between 8 am and 9 pm PST, 7 days a week. It can take up to 30 minutes after enrollment for your courses to become active for access. However, in most cases it is within 5 minutes.

3) Enrollments submitted between 9 pm and 8 am (during the night) will be processed by 8:30 am the next morning.

4) Check your email for instructions to start the training. You will receive an email with the word PASSWORD in the subject line. Click on the link in the email, and use the log-in credential provided to access the course.

5) Attention Mobile Device Users! This training cannot be done on a mobile device. Cell phones and tablets do not have the required software to run the online In-service courses. A computer with internet access is required to complete the online In-service training.

6) Some students may find that they need to download or update Shockwave, Flash player or Java.

7) Some students may find that they have to update their internet browser, this is most often the case when trying to use Internet Explorer. We recommend Mozilla Firefox or Google Chrome for the best results. Our student support staff is happy to assist students with troubleshooting should you encounter technical issues, and will provide common suggestions for solving problems that occur when normal browser maintenance or application updates need to occur.

8) Cancellations and refunds requested within 72 hours after enrollment are available for courses/programs that have NOT been accessed. Refunds and Cancellations will be charged a 20% cancellation fee.

9) Once you log in and start a course, a refund is not available. After 72 hours, the payment credit can be transferred to a different training or to a new student if the training was not started by the original student for up to 30 days after enrollment.

10) Refunds are not available after 72 hours.

11) Refunds are not available for courses/programs that have been started.

12) Washington students must submit an evaluation form with a valid STARS ID number upon completion of the course and a certificate will be emailed to you. Certificates are prepared throughout the day, 7 days a week.

13) Completed courses are recorded in MERIT Monday through Friday, throughout the day continuously, between 8 am and 3 PM. If you complete your training in the evening or over the weekend, it will be recorded on the next business day during those hours.

14) During the last two weeks of December, expect longer processing times for enrollment and certificates due to the high volume enrollments and completed trainings during the year end rush. We recommend enrolling and completing your training prior to the end of December whenever possible.

2 Reviews Hide Reviews Show Reviews

  • 4
    Thoughtful and insightful

    Posted by Unknown on 26th Mar 2015

    Great presentation of materials for course. Enjoyed the self paced and well know concept.

  • 5

    Posted by Dani on 25th Jun 2014

    I will use this information at my work, what I learned in training and how to take care of a child. This information increased my knowledge about child care and with children's parents.